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Coronavirus (COVID-19)

last updated 13/07/2020

It's business (almost) as usual here.Online orders are being taken and despatched as normal although international orders are still paused for the moment.

Click (or call) and Collect is available at our South Shields branch. Hexham is open as usual.

Cut off time for same day collections is 2PM - we will call you when your order is ready. Please don't just turn up (South Shields). Please DO turn up at Hexham :)

Deliveries:

Although our couriers are reporting 97% of deliveries on time, Next Day delivery cannot currently be guaranteed. There is the possibility that your order will be delayed by 1-2 days Full shipping info is hereShipping

For add-ons to completed orders please contact our sales team on 0191 4975134. We will try our best to accommodate, but it may not be possible.

What steps we are taking: 

We have introduced extra packing shifts to enable further distancing between staff, hand wash/gel is available throughout the premises, and thorough clean-downs are taking place throughout the day. We have staff working from home where possible and all meetings are taking place remotely. 

Thankfully, we have had no illness among our team. Our supply chain has not been unduly affected and we do not under the current restrictions imagine stock levels will be affected apart from some items such as PPE for example Protective Face Masks and Surgical Gloves.

Hopefully we will all be back to full normality soon. We'd like to take this opportunity to thank you all for your patience, custom and support and wish you all well.

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