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Coronavirus (COVID-19)

last updated 22/09/2020

It's business (almost) as usual here.Online & Phone Orders are being taken and despatched as normal although international orders are still paused for the moment.


HEXHAM: Orders for Hexham can be ordered in advance via phone or the website, or you can call in - Please wear a mask.

SOUTH SHIELDS: Orders in advance ONLY. Order via website or phone, and we will call you when your order is ready to collect. When you arrive at the branch we'll bring your goods out. There is no admission to our South Shields premises under any circumstances.

Cut off time for same day collections is 2PM - we will call you when your order is ready.  


Although our couriers are reporting 97% of deliveries on time, Next Day delivery cannot currently be guaranteed. There is the possibility that your order will be delayed by 1-2 days Full shipping info is hereShipping

For add-ons to completed orders please contact our sales team on 0191 4975134. We will try our best to accommodate, but it may not be possible.

What steps we are taking: 

We have introduced extra packing shifts to enable further distancing between staff, hand wash/gel is available throughout the premises, and thorough clean-downs are taking place throughout the day. We have staff working from home where possible and all meetings are taking place remotely. 

Thankfully, we have had no illness among our team. Our supply chain has not been unduly affected and we do not under the current restrictions imagine stock levels will be affected apart from some items such as PPE for example Protective Face Masks and Surgical Gloves.

We'd like to take this opportunity to thank you all for your patience, custom and support and wish you all well.