Coronavirus (COVID-19) (20/03/2020)

last updated 18/05/2020

A short note to reassure our customers that we are still operational. Online and phone orders are still being taken and dispatched, although we have stopped international shipping for the time being.

Click and Collect is available at our South Shields and Hexham branches - Pre-payment online or phone only.

Cut off time for same day collections is 2PM - we will call you when your order is ready. Please don't just turn up thanks.

Unfortunately due to the huge pressures on the delivery network, Next Day delivery cannot be guaranteed at this time. Although we are seeing most deliveries on time, there is the possibility that your order will be delayed by 1-2 days Full shipping info is here: Shipping

We're sorry we are unable to accommodate any add-ons to completed orders at this time as couriers are collecting multiple times daily.

What steps we are taking: 

We have introduced extra packing shifts to enable further distancing between staff, hand wash/gel is available throughout the premises, and thorough clean-downs are taking place throughout the day. We have staff working from home where possible and all meetings are taking place remotely. 

Thankfully, we have had no illness among our team. Our supply chain has not been unduly affected and we do not under the current restrictions imagine stock levels will be affected apart from some items such as PPE for example Protective Face Masks and Surgical Gloves which have been reserved for medical supply only.

Hopefully we will all be back to normality soon. We'd like to take this opportunity to thank you all for your patience, custom and support and wish you all well.